Terms and Conditions of Service

Overdue Invoices and Account Suspension

Unpaid invoices that are more than seven (14) days past the due date will be automatically suspended and c/panel access blocked, with full payment for all outstanding invoices required before the Service(s) can be reactivated. This includes hosting renewal and website package design invoices.

Services with unpaid invoices that are not paid in full within Thirty (30) days of the due date will be automatically terminated. Re-activation of your account will incur a $50 re-activation fee payable before account is reactivated or the re-install is commenced.

Back up files

Design Host is not responsible for any loss of emails, or corrupt website back up files and it is the customers responsibility to pay any costs related to loss of website due to corrupt back up files.

Design Host is under no obligation to maintain a backup of the Customer’s data following the suspension or cancellation of the Service for any reason.

Account Migration to another server

Any wordpress hosting package migrated away from Design Host servers will no longer have active licences for Theme (included in Design Host WordPress Hosting Package), SSL Certificate or Page Builder Pro (included in Design Host WordPress Hosting Package) licences, these licence only remain active while hosted on Design Host servers. Any account with outstanding invoices will not have c/panel access until account is paid in full.

Acceptable Use Policy

The Customer may not publish, transmit, distribute or store any content or material on Design Host Australia’s servers or network that Design Host believes:

a. Constitutes child pornography;
b. Is excessively violent or incites, threatens or implies violence;
c. Contains harassing content or hate speech;
d. Is unfair or deceptive under any relevant Fair Trading or Consumer Affairs act in your state;
e. Is defamatory or violates a person’s privacy;
f. Creates a risk to a person’s safety, health or security;
g. Compromises national security or interferes with an investigation by any law enforcement agency;
h. Improperly exposes trade secrets or any other confidential or proprietary information of another person or business;
i. Is intended to assist others in defeating technical copyright protection, which includes illegal file sharing and torrents;
j. Clearly infringes on another person or businesses trade mark, patent or property;
k. Promotes illegal drugs or violates import or export laws;
l. Relates to illegal gambling or firearms trafficking; m. Is otherwise illegal or solicits conduct that is illegal under laws applicable to the Customer or to Design Host;
n. Is otherwise malicious, fraudulent, or may result in retaliation against Design Host by offended viewers.

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